Privacy Policy
Effective Date: November 2025
Last Updated: November 2025
1. Who We Are
This website (https://rapidcream.co.uk/) is operated by Rapid Cream UK, registered at:
Office 15650, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
If you have any questions about this Privacy Policy or how we handle your data, you can contact us by email at:
📧 support@rapidcream.co.uk
2. Information We Collect
We collect and process the following information when you use our website:
- Personal details: Name, email address, delivery address, and phone number (when placing an order or contacting us).
- Payment details: Processed securely through our payment provider (we do not store full payment card details).
- Order information: Product(s) purchased, delivery preferences, and order history.
- Technical information: IP address, browser type, and device information (for analytics and security).
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about your order status, returns, or support requests.
- Improve our website, services, and customer experience.
- Send updates or promotions (only if you have consented).
- Comply with legal obligations and prevent fraud.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to fulfil your order.
- Legitimate interests – to improve our services and prevent fraud.
- Consent – when you sign up for marketing emails.
- Legal obligation – to comply with applicable UK laws.
5. Sharing Your Information
We only share your information with trusted service providers that help us operate our business, such as:
- Payment processors (for secure payments).
- Delivery and courier services (for shipping your orders).
- IT and hosting providers (for website operations).
We do not sell or rent your personal data to third parties.
6. Shipping & Delivery Information
We currently deliver to UK addresses, including Northern Ireland.
Delivery options and rates:
- UK Mainland (Next Day Delivery) – £6.95
- Orders placed Monday to Friday before 2 pm are delivered the next day.
- Orders placed after 2 pm on Friday or over the weekend will be delivered on Tuesday.
- Saturday Delivery – £12.95
- Northern Ireland Delivery – £11.95
Please note that delivery times may vary during holidays or due to courier delays.
7. Data Retention
We retain your personal data for as long as necessary to fulfil your orders and meet legal or accounting requirements. After this period, data is securely deleted or anonymised.
8. Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Access a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent for marketing at any time.
- Object to or restrict certain types of processing.
To exercise your rights, please contact us at support@rapidcream.co.uk.
9. Cookies
We use cookies to enhance website functionality, analyse site usage, and personalise your experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable).
10. Security
We use SSL encryption and secure third-party payment providers to protect your information. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the “Last Updated” date shown at the top.
Rapid Cream UK
Office 15650
182–184 High Street North
East Ham, London, E6 2JA
📧 support@rapidcream.co.uk