Last updated: 5 October 2026

This policy explains cancellations, returns and refunds for purchases made from Rapid Cream Ltd at rapidcream.co.uk.

Contacting us

For cancellations, returns or refund enquiries, email support@rapidcream.co.uk with your order number.

Cancelling before dispatch

Contact us as soon as possible if you wish to cancel an order. If it has not been dispatched, we will stop dispatch where possible and arrange a refund.

If the goods have already been dispatched, you can return eligible items under the cancellation terms below.

Change-of-mind returns

For eligible online purchases made as a consumer, you may cancel without giving a reason by notifying us within 14 days after receiving your goods. You then have a further 14 days to send the goods back.

Where goods from one order arrive separately, the cancellation period runs from receipt of the last item, where applicable.

Email support@rapidcream.co.uk with your order number and the items you wish to return. A reason is optional.

Inspecting and handling goods

You may inspect ordinary goods as you would reasonably be allowed to do in a shop. Opening outer packaging solely to inspect an item does not automatically remove your cancellation rights.

Return included accessories and documentation, and package goods securely. Please use the original packaging where available.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. We do not charge a restocking fee.

Exceptions to change-of-mind cancellation

Exceptions apply only where permitted by law. They may include:

  • Goods that deteriorate or expire rapidly.
  • Sealed goods genuinely unsuitable for return for health protection or hygiene reasons once the relevant seal has been broken.
  • Goods made to your specification or clearly personalised.

Any applicable product-specific exception will be explained before purchase.

A charger, cylinder, cartridge or consumable is not automatically excluded simply because of its product category. Using or discharging it may reduce its value, subject to applicable consumer rights.

These exceptions do not affect your rights where goods are faulty, damaged on arrival or not as described.

Free return postage

Eligible returns are free, including eligible change-of-mind returns.

Contact us before arranging return transport. We will provide a prepaid return label or suitable collection arrangements at no cost to you.

If we agree that you should arrange postage yourself, we will confirm the accepted method and reimbursement arrangements beforehand.

Returning pressurised products

Cream chargers, N₂O cylinders and CO₂ cartridges require suitable transport.

Do not send pressurised products through an ordinary postal service without confirming that the carrier accepts them. Email us first so we can arrange an appropriate return method.

Do not puncture, deliberately vent or modify a product to prepare it for return.

Faulty, damaged or incorrect goods

Contact support@rapidcream.co.uk as soon as reasonably possible if an item is faulty, damaged on arrival, incorrect or not as described.

Include your order number and a description of the problem. Photographs are helpful where reasonably available, but contact us even if you cannot provide them.

We will provide the remedy required by your statutory rights, which may include a refund, repair or replacement. We cover reasonable return costs for goods that are faulty, damaged on arrival, incorrect or not as described.

These rights are not limited to the 14-day change-of-mind period.

Refunds

Refunds are issued to the original payment method unless another method is expressly agreed without additional fees.

For eligible consumer cancellations, we refund without undue delay and within the applicable legal deadline. Where we are entitled to await returned goods, this is no later than 14 calendar days after receiving the goods or evidence that you sent them back, whichever is earlier.

Where we have offered to collect the goods, we do not withhold the refund pending their return, and the applicable cancellation refund deadline applies.

Inspection will not extend the legal refund deadline.

When you cancel an entire eligible order, we refund the original standard delivery charge. If you chose a more expensive delivery service, we refund the amount equivalent to our least expensive standard delivery option.

Your payment provider may take additional time to display the funds after we issue the refund.

Exchanges

We do not offer direct exchanges. Return an eligible item for a refund and place a separate order for the replacement.

Business purchases

Statutory consumer cancellation rights apply to purchases made as a consumer. For purchases made wholly or mainly for business purposes, contact us to confirm the applicable return arrangements.

Optional cancellation form

You may use this form, but it is not compulsory:

To: Rapid Cream Ltd, support@rapidcream.co.uk

I give notice that I wish to cancel my purchase.

Order number:
Goods:
Date ordered:
Date received:
Customer name:
Customer address:
Date:

Company contact details

Rapid Cream Ltd
Company number: 16852583
Email: support@rapidcream.co.uk

Office 15650
182–184 High Street North
East Ham, London
E6 2JA
United Kingdom

Contact us for the correct return destination before sending goods. Do not assume the company contact address is the return warehouse.

Nothing in this policy limits your statutory rights.