Last updated: 5 October 2026

This policy explains delivery services for purchases made at rapidcream.co.uk.

Delivery areas

We deliver to eligible UK mainland addresses.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or destinations outside the UK mainland.

Delivery availability is confirmed at checkout before payment.

Delivery charges and estimates

Standard UK mainland delivery costs £6.95 and normally takes 1–2 business days after dispatch.

Business days are Monday to Friday, excluding applicable public holidays.

Delivery estimates start from dispatch, rather than the time the order is placed. Delivery dates are estimates unless we expressly agree otherwise.

Free standard delivery

Standard delivery is free when the eligible goods subtotal after discounts, excluding delivery charges, is more than £99.

Orders totalling exactly £99 do not qualify.

The final delivery charge is shown at checkout before you place your order.

Order processing

We process orders on business days.

Orders placed at weekends or on public holidays are processed from the next business day. Payment, age or intended-use checks may need to be completed before dispatch.

We will contact you if an issue affects dispatch or if we cannot fulfil your order.

Tracking

We send tracking information by email after dispatch. Tracking may take time to update while the courier receives and scans your parcel.

Delivery delays

Courier disruption, public holidays, severe weather and address issues may affect delivery.

If your order is delayed, email support@rapidcream.co.uk with your order number. We will investigate and explain the next steps.

Your statutory rights relating to delivery, cancellation and refunds remain unaffected.

Incorrect delivery details

Please check your address before placing an order. Contact us immediately if you notice an error.

We will attempt to correct the address before dispatch. Changes after dispatch may not be possible.

Any additional charge for an agreed address change or redelivery will be explained before proceeding.

Missed deliveries

Follow the courier’s instructions if delivery is unsuccessful. Depending on the service, another attempt or collection may be available.

If a parcel is returned to us, we will contact you about redelivery or cancellation and explain any applicable costs beforehand.

Lost, damaged or missing parcels

Email support@rapidcream.co.uk if a parcel does not arrive or arrives damaged.

Please provide your order number and a description of the issue. Retain the packaging and provide photographs where reasonably possible.

We remain your point of contact for resolving delivery problems. You do not need to resolve a claim with our courier yourself.

For consumer purchases, goods remain our responsibility until delivered to you or a person you nominate, subject to applicable law.

Returns

Eligible returns are free, including eligible change-of-mind returns.

Contact us before returning goods, particularly pressurised products, so we can arrange suitable transport.

Read our Refund & Returns Policy:
https://rapidcream.co.uk/refund_returns/

Contact details

Rapid Cream Ltd
Company number: 16852583
Email: support@rapidcream.co.uk

Office 15650
182–184 High Street North
East Ham, London
E6 2JA
United Kingdom